DELIVERY & RETURNS

At Wornby.co.uk we make every effort to ensure your purchase gets to you quickly, safely and in the most cost effective way possible. To this end, we have several delivery services available and, where possible, you can choose how you would like your order to be delivered. Please note, however, that the delivery of your order may be restricted to a particular service depending on the size, weight and chosen destination of the package. We endeavour to dispatch all orders within 24 hours however we do ask for your patience during busy periods.

Your order will be packed and dispatched, provided:

• The item you have chosen is in stock
• The delivery address has been verified
• Payment has been approved

We will send you an initial email confirming receipt of your order; then a further email confirming that your order is ready for dispatch. A shipping reference number is also available on request once your order is dispatched. Where an item is not in stock, we will advise you of the anticipated time for delivery (if such item will be available in future). Orders can be delivered to either business or residential addresses, however all packages will require a signature on receipt of delivery. It is customary for the dispatch companies we use to leave a notification card with their contact information if the delivery address is unattended at the time of delivery, however this may not always be the case. Wornby.co.uk can not take responsibility if a notification card is not left in any instance.

Standard Delivery

Standard delivery is 3-5 working days for items in stock to addresses in UK, Northern Ireland and the Republic of Ireland.

We are able to delivery most items all over the world. Depending on your location, International delivery takes between 3 -7 working days. A signature is required upon receipt. Wornby.co.uk is unable to calculate local customs and sales tax with all international deliveries. You may be notified by your local customs authority once your order has reached your country. They may apply customs and sales tax which is to be paid before you may receive your goods.

If you require any further information about ordering online and delivery information, then please contact us on +44 (0) 20 7377 6333 or via email to info@wornby.co.uk.

SECURE INFORMATION

Is my information secure?

Protecting your credit card and order information is important to us. We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet. SSL is the gold standard in Internet encryption technology, which means it is a highly sophisticated method of scrambling data as it travels from your computer to our websites servers. Whilst SSL is of a high standard for internet security, it does not provide total protection against loss by unauthorised access or hacking. Worn By will not be liable in the event of any loss arising from any such unauthorised access or hacking.

Some versions of browsers and some firewalls do not permit communication through secure servers like the ones we use to process orders at Worn By. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

If your browser or firewall does not support SSL, you will not be able to connect to the server, which means you won’t be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please call to place your order by phone on +44 (0) 20 7377 6333.

Effective 1 September 2007

RETURNS

We constantly strive to ensure that the products we bring to your door are of the highest quality. However if, for any reason, you wish to return your purchase, we will refund or exchange items that are sent back to us within 14 days - all we ask is that you return items in a saleable condition, unworn, with the original packaging and labelling intact. Although we are not able to refund P&P charges or returns postage, Wornby.co.uk will never charge to send an exchange item to you. Please note that we advise you to obtain proof of posting (free from your Post Office) as unfortunately we cannot be responsible for returns.

Exceptions

We are sure you understand that safety and hygiene considerations prohibit us from exchanging certain items within our range. This will be clearly stated within the product descriptions. Customer service is of premier importance to us at Wornby.co.uk. Your confidence in us and the service we provide is our only priority. We believe our returns policy is extremely fair and open, however, there are some stipulations that we make in the interest of efficiency:

Returns

In the event of refunded return, we require that you return the new and unused goods to us with all the original labelling attached within 10 days (UK), 14 Days (International) of receiving the goods. New and unused means there are no marks on the item or wear on the tags and the item has been returned to us in its saleable condition. Wornby.co.uk will not accept returns for any non-faulty items that have been worn, washed and/or tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us (by phone or email) on the same day if they wish to return. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags. There is no return or exchange for sale items. Please note, Wornby.co.uk cannot refund shipping and/or delivery charges whether they’re within the UK or abroad. We ask that all International customers are aware that all international customs duties and sales taxes can not be refunded. All items purchased on the Wornby.co.uk web site must be returned to our head office at the responsibility of the sender. Worn By cannot be held responsible for items lost or delayed when being returned.

Exchange

In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged. We can only exchange an item for a different size, style, and colour subject to our stock availability. All exchange enquiries can be made by contacting info@wornby.co.uk with 'EXCHANGE' in your subject heading. Exchanged items can only be dispatched after the returned goods have been received.

How to proceed with your return or exchange

Please email us at info@wornby.co.uk to advise that you would like to make a return or exchange. In your subject heading please state whether you are claiming for a RETURN or EXCHANGE. Indicate whether you would like to make a return or exchange and state the desired item(s), size, colour etc. Exchanges will be subject to our stock availability. Securely wrap and package the item along with a filled in copy of Worn By’s exchange note and send to our head office address. Please send your return or exchange to: Worn By, Northgate House, 2-8 Scrutton St, London, EC2A 4RT. We recommend that you send all items insured and/ or registered when sent through the mail as we cannot take responsibility for packages, which we do not ship ourselves.

Receiving a refund

Once your package has been returned to us within the above stated timeframe unless otherwise authorized by the Worn By head office, we will begin to process your refund request. Each item will be checked and once verified your refund will be processed in the original payment format. All undamaged, correctly returned products will be credited to the original purchaser’s credit card including VAT for all EU country customer excluding shipping charges. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Wornby.co.uk.

Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you. Worn By reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only items which Worn By can confirm as new and unused will be eligible for a return or exchange, so that they have reached our returns department within the time frame outlined above (unless otherwise organized). Worn By will not accept returns or exchange goods for any non-faulty items that have been worn, washed and/or with tags removed.

A refund or exchange will not be issued for items which fail to meet our standards set forth above.

Gift returns

If someone has sent you a gift from Worn By but it wasn't quite right, then you can return it in exchange for another product. In the event of a gift return, we require that you return the new and unused goods to us with all the original labelling attached within 14 days (UK), 21 days (International) of receiving the goods. Please simply get in touch with our head office to organise an online purchase with your credit note. Please be aware that you will be required to pay any difference in cost and any additional shipping charges.

Trading Address: Northgate House, 2-8 Scrutton St, London, EC2A 4RT
Email: info@wornby.co.uk
Telephone: 020 7377 6333
Outside UK: +44 (0) 20 7377 6333

Office Hours: Monday- Friday 9.30 AM until 5.30 PM. This returns policy should be read in conjunction with the Worn By terms and conditions that are applicable to the sale of all products by Worn By.